📦 Frequently Asked Questions – Dubai Time
🛡️ Q. Is ordering online from Dubai Time secure?
A. Absolutely! At Dubai Time, your security is our top priority. All personal and payment information you provide during checkout is handled with the highest level of confidentiality and care. Access to this data is strictly limited to authorized team members who are regularly trained in our privacy and data protection policies.
If you have any questions or concerns, feel free to contact us at dubaitime0345@gmail.com.
🛍️ Q. How do I place an order?
A. Placing your order on dubaitime.pk is simple:
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Browse the collection and select the product you wish to buy.
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Click “Add to Cart”.
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To add more items, repeat the process.
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Click “Cart” from the top menu.
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Review your items and click “Proceed to Checkout.”
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Fill in your billing and delivery details.
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Double-check your order summary.
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Click “Place Order” to confirm.
You will receive a confirmation email, and your order will be delivered via Cash on Delivery (COD).
❌ Q. How do I cancel an order on Dubai Time?
A. You can cancel your order in the following ways:
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If you’ve created an account, simply log in and cancel from your dashboard.
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Guest users can call our support team during working hours.
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Orders can also be canceled during the final confirmation call from our team.
🔁 Q. What is your return policy?
A. Please refer to our detailed Return Policy page for complete information on how to request a return.
💳 Q. What is your refund policy?
A. For complete refund details, kindly visit the Refund Policy section on our website.
🚚 Q. What are your shipping charges?
A. We’re currently offering FREE Shipping all over Pakistan! That’s right — you pay Rs 0/- for delivery.
📦 Q. Which courier services do you use?
A. We ship your orders using reliable and trusted courier services such as M&P, TCS, and Leopards Courier Services to ensure fast and secure delivery.
⏱️ Q. What is your delivery timeframe?
A. Once your order is confirmed, it will be delivered within 2 to 3 working days.
🔄 Q. How can I order a product that is out of stock?
A. You can pre-order out-of-stock items by reaching out to us via phone or email at dubaitime0345@gmail.com. We’ll guide you through the process and confirm availability timelines.